Refunds & cancellation

The free plan is not a trial — it stays free. Paid plans also start with a 14-day trial that needs no card. Between the two, you should never be in a position of having paid for something you had not already tried.

Cancel any time from Settings → Billing, or by emailing support@sabkacare.com. No notice period, no retention call, no form to argue with.

Your paid features continue until the end of the period you have already paid for. After that the account moves to the free plan. Your patient records are not deleted and you keep read access and export — see the terms.

• Within 7 days of a payment — full refund, no questions asked. Email us.
• Annual plans — cancel part-way through and we refund the unused whole months, pro rata.
• Charged by mistake (a renewal after you meant to cancel, a duplicate charge) — we refund it in full, whenever you notice.
• A prolonged outage that stopped you working — tell us and we will refund or credit that period.

Monthly plans outside the 7-day window are generally not refunded for time already elapsed, but ask — if the reason is fair, we would rather refund than have you feel cheated over one month.

Refunds go back to the original payment method through our payment gateway. Once approved we initiate them within 3 working days; the money typically reaches your account within 5–10 working days, depending on your bank.

Email support@sabkacare.com with the account email and roughly when the charge happened — that is enough for us to find it. We reply within one working day.